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561-264-0804

Skilled Intake Specialists

We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Intake Specialists. This position is an excellent opportunity for highly driven and enthusiastic candidates, who share our vision, passion, and dedication to serving our customers, quickly, efficiently, and professionally. We offer a great work environment and team approach with opportunities for professional and financial growth.
Responsibilities:
  • Answer incoming calls to gather and input relevant information regarding the client’s potential claim.
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads.
  • Assign all leads created to the Account Executives.
  • Provide the best caller experience to clients.
  • Performs other duties as assigned by Management
Qualifications:
  • Has a minimum of 6 months experience working as a Customer Service Representative. in a Business Process Outsource (BPO) environment and can start immediately.
  • Possess strong computer (Excel/Word/PowerPoint) and internet skills.
  • Willing to work on shifting schedules.
  • Keen to detail.
    Excellent data entry and typing skills.
    Meet the typing requirement of 40 WPM.
  • Strong time management.
  • Adaptability and accountability.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Ability to prioritize workload and multitask in a fast-paced environment.
Home Office Requirements:
  • Stable internet connection with at least 15-20 Mbps postpaid (must provide a screenshot of a speed test)
  • Computer (at least 8GB Ram and Intel is i5 core processor or equivalent)
  • Noise Cancelling Headset
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
Benefits:
  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus

We hire real living people who have voices; who are willing to learn what you need for your career growth. We will not entertain applications that do not follow instructions.

Required for consideration.

1. Submit a copy of your resume/CV.
2. Screenshot of your present ISP speed results via speedtest.net.
3. Screenshot of your computer/laptop specs.
4. Submit your video self-introduction.

Apply Now
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At SMDigital, it’s all about our people, our passion, and performance for our clients!  See what we can do for you!

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Call Us: 561 264-0804

Hours of Operation

Monday – Friday 9:00AM – 6:00PM, EST
Saturday – Sunday: Closed

MIAMI • NEW YORK • SHANGHAI • MEDELLÍN • SPAIN • PHILIPPINES • PANAMÁ

©2023 smdigitalpartners.com All Rights Reserved
(and a good cup of coffee served!)

At SMDigital, it’s all about our people, our passion, and performance for our clients!  See what we can do for you!

MIAMI • NEW YORK • SHANGHAI • MEDELLÍN • SPAIN • PHILIPPINES • PANAMÁ

©2023 smdigitalpartners.com All Rights Reserved and a good cup of coffee served!)

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